Karen Conrad is Executive Vice President and Chief Information Officer, responsible for driving operational excellence, fostering innovation, and ensuring strategic alignment of technology with business objectives to deliver measurable value. With over 30 years of experience leading digital transformation and IT strategy, she is known for building high-performing teams, cultivating collaborative partnerships and championing a culture of innovation and continuous improvement.
Prior to her role at Driven Brands, she held senior leadership positions in both public and private companies, including Fortune 500 firms such as United Airlines, and Siemens. In her most recent role at Siemens as VP of Enterprise IT Portfolio, she managed a $750 million global IT portfolio spanning 80 countries.
She holds a Bachelor of Business Administration in Management Information Systems from the University of Texas at Austin’s McCombs School of Business, where she also served as President of Phi Beta Chi, a 500+ member women’s professional organization dedicated to empowering women across all business disciplines.